- List Name – Name of the list that was uploaded from CRM or a CSV file.
- Call Script – Will pop up the Call Script window to add the additional information (if any) for the list that you wish to share with dialers (Sales Reps).
- List Settings – Will pop up the List Dialing Settings window to view/modify the individual dialing settings configured for each list.
- Calling order – Allows to choose the order (from 1 to 4) in which the lists should be uploaded and dialed during the dialing session. This is important to update if uploaded more than 1 list at a time.
- Type – Type of list, Dynamic, Static, or System.
- #Records – Defaults to ‘0’. The Record count will be displayed only after uploading the file(s) to My Session for dialing.
- List Source – Where the list came from, CRM or File.
- Record Type – Contact, Activity, Lead or CSV.
- Last Attempted Date – Shows the last time when the Rep dialed the list.
- Last Connected Date – Shows the last time when the Rep got connected with a contact on the list.
- #Dials – Number of Dials made on that list.
- #Connects – Number of connects that were made on the list.
- Connect Rate – Percentage (%) of connected calls on the list.
- Bad Data – Percentage (%) of bad data (based on specific Call Dispositions chosen by the Talker) in the uploaded list.
- Coverage – Percentage (%) of calls that have been dialed vs. total number of records in the list.
- Average Attempts – Percentage (%) of attempted calls in the list (i.e. number of Dials made/total number of Records).
Please contact ConnectLeader Support for any questions at support@connectleader.com or 603-952-2505.