• List Name – Name of the list that was uploaded from CRM or a CSV file.

• Call Script – Will pop up the Call Script window to add the additional information (if any) for the list that you wish to share with dialers (Sales Reps).

• List Settings – Will pop up the List Dialing Settings window to view/modify the individual dialing settings configured for each list.

• Calling order – Allows to choose the order (from 1 to 4) in which the lists should be uploaded and dialed during the dialing session. This is important to update if uploaded more than 1 list at a time. 

• Type – Type of list, Dynamic, Static, or System.

• #Records – Defaults to ‘0’. The Record count will be displayed only after uploading the file(s) to My Session for dialing.

• List Source – Where the list came from, CRM or File.

• Record Type – Contact, Activity, Lead or CSV.

• Last Attempted Date – Shows the last time when the Rep dialed the list.

• Last Connected Date – Shows the last time when the Rep got connected with a contact on the list.

• #Dials – Number of Dials made on that list.

• #Connects – Number of connects that were made on the list.

• Connect Rate – Percentage (%) of connected calls on the list.

• Bad Data – Percentage (%) of bad data (based on specific Call Dispositions chosen by the Talker) in the uploaded list.

• Coverage – Percentage (%) of calls that have been dialed vs. total number of records in the list.

• Average Attempts – Percentage (%) of attempted calls in the list (i.e. number of Dials made/total number of Records).

Please contact ConnectLeader Support for any questions at support@connectleader.com or 603-952-2505.